BASIC

        FREE        

STARTER

$19.00 / month

BUSINESS +

$49.00 / month

ENTERPRISE

On Request
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  • Mobile MARKETING Made EASY

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    Feature rich SMS Software.

SMS Services

Whether you are sending a single reminder message or a bulk SMS campaign to half a million customers our SMS software provides reliable, safe and easy tools to manage all aspects of your SMS marketing from any computer, tablet or mobile phone.

We work with clients across all sectors: from small one person businesses up to multi-level franchise businesses with hundreds of outlets; government agencies; universities; and not-for-profit organisations.

Web SMS
Start sending SMS business messages within minutes. No SMS Software to download just immediate access to our easy to use online Web to SMS service.
Bulk SMS
Whether you want to send to 100 or 500,000 bulk SMS messages at once our SMS software can handle the load.
2 Way Msg
Two way SMS messaging is standard in every account. No extra, hidden cost for this SMS service. Perfect to manage replies and opt-outs to ensure legal compliance
Auto Opt Out
Knowing that every Opt-Out request is managed correctly means that you will always respect your customers wishes and you will always be legally compliant
Appt Reminders
A separate, easy-to-use 'app' allows fast input of reminders. Additional messages can be triggered days or months after based on the same 'appointment' date.
Keywords
Keyword campaigns are a great way to build your customer database or to allow your customers to engage with you at any time.
Email to SMS
Our easy to use Email to SMS service means you can send SMS's directly from your email service to one or more people, without any software or IT support.
Reporting
Full reporting is available within your account. The full history of activity by individual customer is also available.
Auto Replies
Immediately see every reply in your account, or have them immediately forwarded to your email address so they are never missed. Request defined replies from customers, prospects or staff and respond appropriately based on their reply.
Web Links
Your SMS marketing campaign can be the starting point for a much richer piece of communication by including a 'web link' to a flyer, survey, poster or video.
Auto Sequencing
A series of mobile marketing messages can be set-up to go out automatically after a contact or customer has triggered the commencement.
Voice msgs
Voice messaging can be a useful way to get your message out to people's mobile phone or to their land-line phone.
Text 2 Speach
Use one of our many voices to speak your message to people who can’t or prefer not to receive SMS’s.
Resources
We update to your account with interesting information, articles, research & presentations about SMS marketing whenever we find it. Also to relevant legislation.
Consulting
We're just passionate about SMS marketing and have worked closely with many clients to engage effectively with their customers to grow their businesses. Our SMS software is easy-to-use and adaptable to all requirements.
Mobile Surveys
Mobile surveys are a great way to collect feedback from customers faster. Mobile Surveys let you gather in-the-moment feedback instantly and easily.
Mobile Websites
Internet Search via the mobile phone is commonplace today. If your website isn't yet designed for mobile then you will be missing out on potential customers.
Simple
If it isn't easy to use it won't be used. Try it today, compare it to others and you will see we take this seriously.
Access
Our SMS software is designed to be accessed and used from your laptop or tablet or from your mobile phone. Send a mobile marketing message to your customers or clients from wherever you happen to be.
Integration
Use our Email integration solutions or our full SMS API integration to automate your SMS marketing. We only use direct connections to all Australian telco's.
Resellers
With more and more businesses in Australia realising the potential and ROI of SMS marketing it's a great time to offer this service to your customers. Our SMS Reseller packages are easy to set-up and rebrand as your own.
Loyalty marketing
"Great customer loyalty requires communication, recognition and rewards. The starting point is to create and build your customer database." Customers today prefer a well worded mobile marketing message to an interupting phone call or another email.
Birthday clubs
As a part of Loyalty marketing we can also help implement and automate Birthday Clubs. We can provide you with all of the tools for a Birthday Club.
Sales & service
Set-up a message that automatically goes out 1 or 2 days after a sale, service or appointment which thanks your customer and asks for any feedback.
Lead generation
Leverage any offline advertising or literature by including a SMS Keyword for enquiries. Add 'Text INFO to 0400xxxxxx for more information now' to your next flyer
Staff & rostering
Send out a message to all, or part, of your employee database to request immediate availability. Replies can be actioned based on the the response sent.
API's
Comprehensive SMS API documentation is available to fully integrate SMS capability with your current corporate systems.
Expert Advice
We have been continuously improving our SMS software for 8 years now and we love helping our clients get the most out of their SMS marketing.
Live help
IF you have a technical question about how do something the quickest way to resolve it is through our Live Chat facility, available in all accounts.
Call Center optimiser
Automatically spread your campaign over a number of hours or days to ensure a manageable quantity of inbound calls to your call-centre.
Bespoke Solutions
We have been developing, improving and adding to our SMS software continuously for 9 years. Many of the standard features today started as requests from our customers.
Reputation mgmt
"While 80% of companies believe they deliver a superior customer experience only 8% of their customers agree (Bain & Co). SMS marketing can help narrow the gap by improving the Customer Experience at every interaction point. "
Exceptional service
Exceptional service starts with providing you with the right product, at the right price for your needs. Call us today to discuss your SMS marketing needs.
Marketing & promos
SMS communication is ideally suited to business marketing and promotions. Firstly, it is permission based: only the people that have 'signed-up' receive it.
Customer retention
Your regular customers want to hear from you about new products or when you are having a sale event. What they don't want today is another email. But they are very happy to receive a relevant, fast SMS message.
EASY To Use
  • » Very easy to use SMS software
  • » Accessible from MAC / PC – iPad / Tablet or smartphone
  • » 24/7 Support available
  • » Video tutorials available if needed
SMS Marketing Incrs Sales
  • » 96% read within 3 minutes
  • » SMS marketing is preferred over emails.
  • » 64% of consumers have made a purchase as a result of an mobile marketing campaign
  • » Deliver at a specific time of day for maximum impact
Best Value Pricing
  • » Plans to suit your needs
  • » Extreme functionality
  • » Lowest possible cost plans
  • » No contract
  • » No minimum terms

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WHAT CLIENTS SAY ABOUT US

  • SMS Solutions have offered a great product and service. I am amazed to see the response from customers after each of our SMS’s campaigns at all 9 stores.

    The Complete Garden Holdings

  • Generally we have between a 50 - 200% increase in business when we run a campaign.

    Retravision Prahran

  • SMS Solutions Australia has been so easy to use, so effective as a part of our marketing mix and a powerful communications tool for our business.

    Theatre Royal

  • The results achieved far exceeded any of our expectations!

    Miva Furniture

  • Great result with our first experience. We had a 50% increase in our usual VIP night attendance.

    Terry White Chemist

  • I could not believe how instantaneous the results of this product are.

    ABS Motorcycles

  • So easy – So effective – My customers love it.

    Suntyre Brakes

  • The response from clients is immediate and positive.

    Honda Motorcycles & Power Equipment.

  • Genuine concern and interest in our success and effectiveness of the program. Second to none service – very personal.

    New China Restaurant

  • Easily the best return on marketing investment I've ever made.

    Victoria Hotel

  • Customers' response to messages has been very positive. Special offers generated immediate response. The service has been outstanding and consistent.

    Il Portobello Restaurant

SOME VALUED CLIENTS

SMS marketing should be an integrated part of any customer marketing strategy today.

Why SMS
Choosing an SMS provider
SMS:    Spam or Brilliant?

SMS MARKETING

SMS Marketing is the fastest, cheapest, easiest and most effective way of communicating directly with your customers to increase purchase frequency, top of mind dominance, loyalty and referrals.

A 2013 survey by Millward Brown Digital found: "... that consumers worldwide welcome engagement with companies via mobile messaging. Consumers actually favour communication provided by SMS — both to receive information from brands, or to inquire to brands themselves. Moreover, the majority prefers SMS over other marketing channels, including video advertising, banners and email."

Many Australian businesses spend most of their marketing budget on attracting new customers and very little on marketing to their existing customers. Studies tell us this is the wrong way around. According to the Harvard Business Review: 'Customer loyalty is the single most important driver of growth and profitability' and yet according to the US Chamber of Commerce: '68% of customers leave [businesses] because of perceived indifference to them'

 
9 Reasons why SMS Marketing works
 
  • Insanely affordable
  • High ROI
  • Instant
  • Unbeatable open rates
  • Permission is the key
  • Its to the point
  • Everyone has a mobile phone
  • Incredibly EASY
  • Laser targeted
ROI CALCULATOR

Use our ROI Calculator to see how you can Increase your Revenues by Building and Marketing to a List.

Response rates from SMS marketing can be as high as 30% or more depending on the offer you are promoting. A conservative figure is around 8% while a response of 12 -15% is considered average

Number of people on your list Number of SMS promotions/year
% of people responding to promotion Ave $ value per sale
Additional REVENUE per YEAR
 

Selecting a provider: check list

Some questions to ask potential SMS providers.

1. How are Opt-outs handled

Why is this important

This is critical and if mishandled can lead to legal issues and large fines.
Apart from the legal requirements it is fundamental to respect your customer's wishes.

What to watch out for

All replies being sent straight back to your email or mobile. This means you must manually check each number and take it off your database.
Some providers will offer a 'Blacklist' service but only with their premium account level.

SMS Solutions Australia answers

All STOP replies are handled automatically. The number is flagged as ‘unsubscribed’ and blocked from receiving any more SMS’s. The number remains in your database, along with all history and is clearly seen as 'unsubscribed. An automatic confirmation SMS sent back to acknowledge the request.

2. What does '2-way' really mean

Why is this important

Every provider claims to have a '2-way' service.
Managing replies accurately is very important to ensure you are a) responding to your customers and b) ensuring legal compliance.

What to watch out for

Often this means that all replies individually come to your email address. This is cheaper than setting up a real reply number for your account, but do you really want to check 50 or 250 emails after your SMS campaign? To handle replies properly will often incur an addition cost above the cheap 'headline' price.

SMS Solutions Australia answers

All replies comes straight back to your SMS account. You can search replies by number, date or campaign and you can view all messages per each individual customer.
Replies can be forwarded to your email or mobile and if they are you can choose to receive only the non-OptOut replies.

3. Does your account include a reply mobile number

Why is this important

This shows if the account really does have '2-way' capability or if all inbound messages will simply be forwarded to you.

What to watch out for

Your own account phone number will always be available as an option but at what cost? Some providers charge a fee per inbound reply message at up to 50% of the cost of sending out messages. Others will charge an extra amount for the number and tie that service to their higher level plans.

SMS Solutions Australia answers

All SMS Solutions accounts have a reply number included in the published plan costs. There is no option to not have a reply number because we believe handling replies properly is critical, therefore, there is no hidden costs for replies.

4. Are there 2 levels of service

Why is this important

Two different levels of service, and pricing, is a certain indication that overseas delivery routes are used to avoid paying the standard fees to Australian telcos.

What to watch out for

Providers that offer different levels of service and pricing. This will often be described as 'Hybrid' or 'Non-mission-critical'. The headline SMS price will always reflect the lower service delivered through third world countries to avoid Australian costs. Some providers will charge an extra fee for 'Australian Timestamps' - add another 25% to the 'headline' price - just another indication that the cheaper alternative is going through other countries.
If you are not concerned that 20-30% of your messages are not delivered then these services might suit you.

SMS Solutions Australia answers

SMS Solutions has never used 'alternative' delivery routes for three reasons: 1/ We simply don't understand the concept that you might be OK if some messages are not delivered - surely every message is 'critical'; 2/ working directly with the Australian telcos means we have maximum reliability and visibility; and 3/ we think that paying the fair price to the Australian telcos is just the right thing to do and a better long-term business option.

5. What is the send speed

Why is this important

An important strength of SMS marketing is its immediacy and knowing when your message will be seen.

What to watch out for

Campaigns to only a few thousand people taking more than an hour to be processed. Even if you have a small customer database low send speeds can mean that your campaign gets 'stuck' behind a larger one.

SMS Solutions Australia answers

The SMS Solutions platform is currently configured to operate at an outbound speed of approximately 5,000 messages per minute. If you want you campaign delivered at 6.30pm then 7.30 is not good enough.

6. Is there Live Chat support from the website

Why is this important

SMS campaigns are regularly set-up only a few hours or minutes before they need to be sent out. If you need some technical advise you need it now!

What to watch out for

No Live Chat, no number to call, no real street address, just an on-line form to complete to request help which hopefully will be answered the next day.

SMS Solutions Australia answers

Every user has access to unlimited, ongoing support via our on-line Live Chat facility or via phone.

7. How much additional information can you include beyond the mobile number and first name.

Why is this important

Personalised messages have a significantly higher response rate. The more targetted your campaign the more effective it will be.

What to watch out for

Many SMS systems have limited capabilities to add additional information about your customers and to merge some of that information with the message.

SMS Solutions Australia answers

Your SMS Solutions account can include the capability to set-up as many 'fields' as you need and to easily merge all the information into your messages. This allows active datamining to segment your customers in different ways for different campaigns.You can also set-up multiple groups with one contact in more than one group.

8. Number Format

Why is this important

Most databases we see have a variety of ways that mobile numbers have been entered by different people over the months & years.

What to watch out for

Systems that insist on numbers added in the international format only - starting with +61

SMS Solutions Australia answers

The SMS Solutions system will pick up valid mobile numbers in any format, e.g. +61444111888, 0444 111 888 04 444111888. It will also ignore other numbers such as 'land line' numbers that are mixed in the database - no need for you to do any cleaning or sorting.
The system will also check for duplicates and take them out.

9. Can you easily export all your data

Why is this important

Things change. It is your data and your should be able to access it and move it whenever you want to.

What to watch out for

Systems that do not have 'export' buttons.

SMS Solutions Australia answers

You can easily export lists, replies, history, keyword responses directly from your account.

10. Do they understand SMS marketing

Why is this important

SMS is a great marketing tool, but if you were considering TV advertising would you be talking with a TV manufacturer?

What to watch out for

Complete focus on the technology with little or no engagement about the marketing.

SMS Solutions Australia answers

At SMS Solutions we believe we have great technology and have built a great marketing tool. We also have a depth of SMS and retention marketing knowledge which allows us to find the correct solution for you and to suggest ways the SMS can complement your marketing plans.

Resources

Below are some links to information, studies, articles, research and presentations you might find useful whether you are just starting to use SMS marketing or already use it in your organisation.

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PRICING & FEATURES

[scroll down to see cost per SMS message]

BASIC

        FREE        

STARTER

$19.00 / month

BUSINESS +

$49.00 / month

ENTERPRISE

On Request
Minimum Contract Term
None
None
None
None
Free Test Credits 10 20 50 As needed
Authorised Users 1 3 30 60
Customer Assistance Email only Live Chat Live Chat & Phone Live Chat & Phone
Dedicated Mobile Number
(Value: add $20/mth)		 ✘ ✔ ✔ ✔
Full 2-Way SMS ✘ ✔ ✔ ✔
Auto Opt-Out compliance
(Value: add $10/mth)		 ✘ ✔ ✔ ✔
Scheduled Reminders
(Value: add $10/mth)		 ✘ ✔ ✔ ✔
Message Templates
(Value: add $10/mth)		 ✘ ✔ ✔ ✔
Campaign Scheduling
(Value: add $10/mth)		 ✘ ✔ ✔ ✔
Keywords + Auto replies
(Value: add $25/mth)		 ✘ ✘ ✔ ✔
Appt Reminders APP
(Value: add $25/mth)		 ✘ ✘ ✔ ✔
Replies Manager
(Value: add $10/mth)		 ✘ ✘ ✔ ✔
Email-to-Txt
(Value: add $25/mth)		 ✘ ✘ ✔ ✔
Alphanumeric Sender Name
(Value: add $10/mth)		 ✘ ✘ ✔ ✔
Inbound Message Forwarding
(Value: add $5/mth)		 ✘ ✘ ✔ ✔
Multi Sequenced Msgs
(Value: add $25/mth)		 ✘ ✘ ✔ ✔
SMS Surveys APP
(Value: add POA)		 ✘ ✘ ✘ ✔
API Integration
(Value: add POA)		 ✘ ✘ ✘ ✔
Call Centre Optimiser
(Value: add POA)		 ✘ ✘ ✘ ✔

BASIC

    FREE3    
NoMinimum Term		 20Free Credits on Sign-Up 1Users 1,000Contacts Limit Yes2-Way SMS YesOpt-Out management NoDedicated virtual number NoReminders NoTemplates NoCampaign scheduler NoAuto replies & Keywords NoReplies Manager NoEmail 2 Txt NoAPI Integration NoCall centre optimiser NoPlugins

STANDARD

$29.00 / month
NoMinimum Term		 100Free Credits on Sign-Up 1Users 10,000Contacts Limit Yes2-Way SMS YesOpt-Out management YesDedicated virtual number YesReminders YesTemplates YesCampaign scheduler 1Auto replies & Keywords NoReplies Manager NoEmail 2 Txt NoAPI Integration NoCall centre optimiser NoPlugins

BUSINESS PLUS

$49.00 / month
NoMinimum Term		 250Free Credits on Sign-Up UnlimitedUsers 25000Contacts Limit Yes2-Way SMS YesOpt-Out management YesDedicated virtual number YesReminders YesTemplates YesCampaign scheduler 5Auto replies & Keywords YesReplies Manager YesEmail 2 Txt NoAPI Integration NoCall centre optimiser NoPlugins

ENTERPRISE

On Request
NoMinimum Contract Term		 500Free Credits on Sign-Up UnlimitedUsers UnlimitedContacts Limit Yes2-Way SMS YesOpt-Out management YesDedicated virtual number YesReminders YesTemplates YesCampaign scheduler UnlimitedAuto replies & Keywords YesReplies Manager YesEmail 2 Txt YesAPI Integration YesCall centre optimiser YesPlugins
[scroll down to see cost per SMS message]
Purchasing message credits

You can easily top-up your message credits by purchasing a bundle of credits online.
See below for our standard pricing.

Bundle                                       Price*

After 1st purchase

500+ credits
4 cents                         9 cents            
5,000+ credits bundle
4 cents                         8 cents            
25,000+ credits bundle
4 cents                         7 cents            
50,000+ credits bundle
4 cents                         6 cents            
100,000+ credits bundle
4 cents                         5 cents            

Prices quoted in $A for Australian SMS. Higher volume & International pricing on request.

One SMS 'Credit' used to send one Standard SMS (160 characters).

*First purchase limited up to three months usage.

*First Purchase discount is not available for Basic accounts and "One-off" campaigns.

Prices Exclude GST.

Can I change plans at any time?

You can upgrade, downgrade or cancel at any time. There are plans available to meet your unique business needs. If you need help choosing a plan, are interested in our Customise Plan or would like to upgrade, downgrade or cancel your current plan, one of our team will be happy to help.

Can I add additional functions to my plan?

Our plans are designed to meet the specific needs of our clients. However if you believe you require something different, we'd be happy to work with you to design a package that better suits your requirements.

Do my credits expire?

NO! While your account is active your credits will not expire.

Is there a fixed Contract time?

No. You can cancel your account at any time. Payment will be to the end of that current month only.

Customised Plans Available

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LET's GET IN TOUCH
 
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SMS Solutions

Bulk SMS

Email to SMS

Online SMS Service

SMS Marketing

SMS Gateway Provider

Appointment Reminders

Australia Office

Melbourne, Australia

SMS Solutions Australia

6 / 25 Claremont St

South Yarra

Melbourne

Victoria 3141

New Zealand Office

Auckland, New Zealand

Comtxt Media Ltd

Trading as Ezitxt

Level 3, Noel Leeming House

3B / 1 Nelson Street CBD

Auckland

Phone

In Australia:   1800 823 859

International:    +61 3 8640 0905

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